Contact Us

    Let us know how we can help.

    We’re here for you no matter which way you prefer to contact us. Below, you’ll find important email addresses and phone numbers for specific concerns. For Credit Human or ATM locations, use our online locator to find us.

    Member Service Center

    The Credit Human Member Service Center is available to help you Monday - Friday 7 am to 7 pm and Saturday 9 am to 12 pm CT. If you have questions about Credit Human after hours, check our Fast FAQ for answers.

    Toll Free: 800-688-7228
    Fax Line: 210-258-1543

    Loan Extension Requests
    If you need to defer a payment, we understand and we can help.  To request a loan extension, please use our Loan Extension Request form.

    How Can We Improve?

    We value our members’ comments, suggestions, and concerns. Email us with questions or comments at: [email protected]

    NOTE: When emailing us never include your account number, sensitive or personal information. 

    Bank by Mail

    Need to make a deposit or loan payment from outside of San Antonio? No problem. We provide a bank-by-mail service to our members. Send your deposits and/or payments to

    Attention: Member Service Center/Mail Teller
    Credit Human
    PO Box 1356
    San Antonio, TX 78295-1356

    Please do not mail cash.  Your transaction will be processed within 24 hours of receipt (excluding weekends and holidays).

    Bank by Phone

    Our automated bank by phone service allows you to complete common transactions by phone — in English or Spanish.

    Toll Free: 800-678-7228

    Loan Inquiries or Service

    If you have a loan with Credit Human, or need help with loan questions, please call our loan specialists Monday - Friday 7 am to 7 pm and Saturday 9 am to 12 pm CT.

    EXPLORE WAYS TO PAY YOUR LOAN

    Phone
    Toll Free: 800-688-7228

    Email
    [email protected]

    Mail

    Attention: Loan Services
    Credit Human
    P.O. Box 1356
    San Antonio, TX 78295-1356
     

    Manufactured Home Loan Inquiries or Service

    If you have a manufactured home loan with Credit Human, or need help with loan questions, please call our loan specialists Monday - Friday 8:30 am to 5:30 pm CT.

    Phone

    Toll-free: 866-310-2143

    NOTE: If you need to report a servicing issue, to file a complaint, or get more information regarding a Credit Human loan, contact us by mail or email.

     

    Find Credit Human Near You

    Need to visit us in person? Find the closest location or check out our ATM network.

    Find Us

    Membership Matters

    There are many benefits of being a Credit Human member. Here are just a few:

    • Competitive rates to help you build financial slack
    • Low minimum balances for checking and savings accounts
    • Multiple healthy credit options
    • Convenient access to accounts through our digital banking app
    • Free financial guidance from trusted advisors

    Join Us

    Ready to Get Started with Credit Human?

    Everything we do is in the best interest of our members. To become part of our financial cooperative apply for membership today.

    Join Us