Security Center
Get the knowledge and support you need, when you need it.
Fraud education, preventative tools and step-by-step guidance to file a report or dispute a claim.
How to Report Fraud?
Follow these four steps to report fraud from your account in digital banking. Can't log in?
Learn which form you need
Locate "Secure Forms"
Submit your report
What form do I need?
ACH Transaction Fraud
The unauthorized use of members' routing and account numbers to fraudulently remove funds from accounts.
Ex: Unauthorized and unexpected funds were taken out of my account without the use of my debit and credit card number.
Debit/Credit Card Transaction Fraud
Authorized or Unauthorized transactions with your debit or credit card.
Ex: My card number was stolen and used by an unknown person OR I am aware of the transaction but was charged incorrectly.
ATM/ITM Transaction Dispute
ATM/ITM Transactions with an error in funds dispersal.
Contact us immediately if you are unable to access your account in digital banking
If you are experiencing any unauthorized check deposits, digital banking transactions or wire transfers, contact us immediately.Toll Free: 1-800-688-7228 | Find a location
Check the status of a fraud claimWe are working hard to process your claim. Please allow up to 10 business days from the date your claim was received for processing to hear back from us. | Get an update |
Received a suspicious message from Credit Human?
Credit Human will not initiate a phone call, email or text message asking for your sign-in information, including usernames, passwords or passcodes. Please notify us of any suspicious messages or calls that appear to be from Credit Human. For security reasons, please don't include any personal information in your message.