Support Center

Loan Payment Options

Managing your loan payments should be simple and stress-free. At Credit Human, we offer a variety of convenient, secure ways to make your loan payments—so you can choose what works best for your schedule and financial routine. Whether you prefer to pay online, set up automatic transfers, visit a Financial Health Center or send payments by mail, you’ll find clear guidance and answers here.

How to pay your vehicle loans

You can pay your auto and other vehicle loans online, by mail, in person, over the phone with an agent and by setting up recurring payments. If you need your payment expedited, you can use our Express Online Payment or Express Phone Payment.

Can I make a payment in person?
Visit one of our locations to make a payment with a member specialist in person or virtually through one of our Interactive Teller Machines (ITMs).
How do I make a payment by phone?

Phone Payment

Make a one-time payment from another financial institution by phone with a Member Service Center representative.

There is a $10 fee to make a one-time payment over the phone when transferring funds from another financial institution. There's no fee to transfer funds from a Credit Human account to your Credit Human loan.

Please have your routing number and account number from where you would like the payment to be drafted. Member Service Center hours are Monday - Friday 7 am to 7 pm and Saturday 9 am to 12 pm CT. Call us at 800-688-7228.

How do I make a payment online if I need it to post today?

Express Online Payment

Make a payment using your debit card or routing number and account information 24 hours a day, 7 days a week. There is a $10 fee for this service. Payments are posted on the same day if submitted before 8 pm CST.

Visit the Express Payment portal. With an account, log in with your email and password. Without an account you can select the express pay button. Use your account information to make a payment.

How do I pay my loan online?

Pay online in digital banking

Log in to make a payment through digital banking online or in the app to schedule fast and secure payments with no fee. Pay from your Credit Human account or connect any other financial institution in the United States. 

Where do I mail my auto loan payment?

We accept personal checks, cashier’s checks and money orders. Please do not send cash.

Credit Human
PO Box 2912
San Antonio, TX 78299-2912

Can I skip a auto loan payment?
Skip a payment
Skip a payment without incurring a fee using our Skip-A-Pay option in digital banking.

Request a loan extension
Request through secure forms in digital banking or call 800-227-6307 for assistance
How do I set up recurring payments?

Complete this form, enclose a voided check and mail it back to us:

Credit Human
Attn: Payment Systems
PO Box 1356
San Antonio, TX 78295-1356

How do I make a payment by phone if I need it to post today?

24/7 Express Phone Payment

Make a phone payment using your debit card or routing number and account information 24 hours a day, 7 days a week at 833-886–6109. Payments are posted on the same day if submitted before 8 pm CST.

Please have your routing number and account number from where you would like the payment to be drafted.

There is a $10 fee to make a one-time express payment over the phone.

How to pay your personal loans

You can pay your personal loans, lines of credit and secure loans online, by mail, in person, over the phone with a Member Service Center representative and by setting up recurring payments. If you need your payment expedited, you can use our Express Online Payment or Express Phone Payment. For QMoney loan payment questions, please contact the Member Service Center at 800-688-7228.
Can I make a payment in person?
Visit one of our locations to make a payment with a member specialist in person or virtually through one of our Interactive Teller Machines (ITMs).
How do I make a payment by phone?

Phone Payment

Make a one-time payment from another financial institution by phone with a Member Service Center representative.

There is a $10 fee to make a one-time payment over the phone when transferring funds from another financial institution. There's no fee to transfer funds from a Credit Human account to your Credit Human loan.

Please have your routing number and account number from where you would like the payment to be drafted. Member Service Center hours are Monday - Friday 7 am to 7 pm and Saturday 9 am to 12 pm CT. Call us at 800-688-7228.

How do I make a payment online if I need it to post today?

Express Online Payment

Make a payment using your debit card or routing number and account information 24 hours a day, 7 days a week. There is a $10 fee for this service. Payments are posted on the same day if submitted before 8 pm CST.

Visit the Express Payment portal. With an account, log in with your email and password. Without an account you can select the express pay button. Use your account information to make a payment.

Can I skip a personal loan payment?
Skip a payment
Skip a payment without incurring a fee using our Skip-A-Pay option in digital banking for unsecured personal loans (also called signature loans).
How do I pay my loan online?

Pay online in digital banking

Log in to make a payment through digital banking online or in the app to schedule fast and secure payments with no fee. Pay from your Credit Human account or connect any other financial institution in the United States. 

How do I set up recurring payments?

Complete this form, enclose a voided check and mail it back to us:

Credit Human
Attn: Payment Systems
PO Box 1356
San Antonio, TX 78295-1356

How do I make a payment by phone if I need it to post today?

24/7 Express Phone Payment

Make a phone payment using your debit card or routing number and account information 24 hours a day, 7 days a week at 833-886–6109. Payments are posted on the same day if submitted before 8 pm CST.

Please have your routing number and account number from where you would like the payment to be drafted.

There is a $10 fee to make a one-time express payment over the phone.

How to pay your home loans

You can pay your traditional home loans, home refinance, Slack Builder Home Loans, home equity and home improvement loans online, by mail, in person, over the phone with an agent and by setting up recurring payments. If you need your payment expedited, you can use our Express Phone Payment.
Where do I mail my home loan payment?

We accept personal checks, cashier’s checks and money orders. Please do not send cash.

Credit Human
PO Box 758
San Antonio, TX 78293-0758

Can I skip a home loan payment?
Request a loan extension
How do I set up recurring payments for my home loan?

Complete this form, enclose a voided check and mail it back to us:

Credit Human
Attn: Mortgage Servicing
PO Box 758
San Antonio, TX 78293-0758

How do I make a payment by phone if I need it to post today?

24/7 Express Phone Payment

Make a phone payment using your debit card or routing number and account information 24 hours a day, 7 days a week at 833-886–6109. Payments are posted on the same day if submitted before 8 pm CST.

Please have your routing number and account number from where you would like the payment to be drafted.

There is a $10 fee to make a one-time express payment over the phone.

How to pay your manufactured home loans

You can pay your manufactured home loans online, by mail, in person, over the phone with an agent and by setting up recurring payments. If you need your payment expedited, you can use our Express Phone Payment.
How do I set up recurring payments for my manufactured home loan?

Complete this form, enclose a voided check and mail it back to us:

Credit Human
Attn: Manufactured Home Loans Servicing
PO Box 721
San Antonio, TX 78293-0721

Can I skip a home loan payment?
Request a loan extension
Where do I mail my manufactured home loans payment?

We accept personal checks, cashier’s checks and money orders. Please do not send cash.

Credit Human
Attn: Manufactured Home Loans Servicing
PO Box 721
San Antonio, TX 78293-0721

For overnight delivery, please mail your payment to:
Credit Human
Attn: Manufactured Home Loan Servicing
1703 Broadway
San Antonio, TX 78215

How do I make a payment by phone?

Phone Payment

Make a one-time payment from another financial institution by phone with a Member Service Center representative. There is a $10 fee for this service. There's no fee to transfer funds from a Credit Human account to your Credit Human loan.

Please call our Manufactured Home Loans Servicing Team at 866-310-2143, Monday through Friday 8:30 am to 5:30 pm CT. Have available your account number, bank routing number and bank account number.

How do I make a payment by phone if I need it to post today?

24/7 Express Phone Payment

Make a phone payment using your debit card or routing number and account information 24 hours a day, 7 days a week at 833-886–6109. Payments are posted on the same day if submitted before 8 pm CST.

Please have your routing number and account number from where you would like the payment to be drafted.

There is a $10 fee to make a one-time express payment over the phone.

How to pay your credit cards

You can make a payment on your credit card account online, by mail, in person and by setting up recurring payments. If you need your payment expedited, you can use our Express Online Payment or Express Phone Payment.
How do I make a payment by phone?

Phone Payment

Make a one-time payment from another financial institution by phone with a Member Service Center representative. There is no fee for paying your credit card over the phone with the Member Service Center.

Please have your routing number and account number from where you would like the payment to be drafted. Member Service hours are Monday - Friday 7 am to 7 pm and Saturday 9 am to 12 pm CT. Call us at 800-688-7228.

Can I make a payment in person?
Visit one of our locations to make a payment with a member specialist in person or virtually through one of our Interactive Teller Machines (ITMs).
How do I make a payment online if I need it to post today?

Express Online Payment

Make a payment using your debit card or routing number and account information 24 hours a day, 7 days a week. There is a $10 fee for this service. Payments are posted on the same day if submitted before 8 pm CST.

Visit the Express Payment portal. With an account, log in with your email and password. Without an account you can select the express pay button. Use your account information to make a payment.

How do I pay my loan online?

Pay online in digital banking

Log in to make a payment through digital banking online or in the app to schedule fast and secure payments with no fee. Pay from your Credit Human account or connect any other financial institution in the United States. 

Where do I mail my credit card payment?

We accept personal checks, cashier’s checks and money orders. Please do not send cash.

Credit Human
PO Box 1161
San Antonio, TX 78294-1161

How do I set up recurring payments for my credit card?

Log in to Credit Human digital banking to set up an automatic withdrawal at the Make a Transfer page found in your menu bar.

Enter the information for which account you would like to pay, the payment amount and occurrence settings. See online payment through digital banking for information on how to set up an initial payment.

Log in to set up an automatic withdrawal

How do I make a payment by phone if I need it to post today?

24/7 Express Phone Payment

Make a phone payment using your debit card or routing number and account information 24 hours a day, 7 days a week at 833-886–6109. Payments are posted on the same day if submitted before 8 pm CST.

Please have your routing number and account number from where you would like the payment to be drafted.

There is a $10 fee to make a one-time express payment over the phone.

How to pay your SustainableHome™ Financing loans

You can pay your SustainableHome Financing loans online, by mail, in person, over the phone with an agent and by setting up recurring payments. If you need your payment expedited, you can use our Express Online Payment or Express Phone Payment.
Can I make a payment in person?
Visit one of our locations to make a payment with a member specialist in person or virtually through one of our Interactive Teller Machines (ITMs).
How do I make a payment by phone?

Phone Payment

Make a one-time payment from another financial institution by phone with a Member Service Center representative.

There is a $10 fee to make a one-time payment over the phone when transferring funds from another financial institution. There's no fee to transfer funds from a Credit Human account to your Credit Human loan.

Please have your routing number and account number from where you would like the payment to be drafted. Member Service Center hours are Monday - Friday 7 am to 7 pm and Saturday 9 am to 12 pm CT. Call us at 800-688-7228.

How do I make a payment online if I need it to post today?

Express Online Payment

Make a payment using your debit card or routing number and account information 24 hours a day, 7 days a week. There is a $10 fee for this service. Payments are posted on the same day if submitted before 8 pm CST.

Visit the Express Payment portal. With an account, log in with your email and password. Without an account you can select the express pay button. Use your account information to make a payment.

How do I pay my loan online?

Pay online in digital banking

Log in to make a payment through digital banking online or in the app to schedule fast and secure payments with no fee. Pay from your Credit Human account or connect any other financial institution in the United States. 

How do I set up recurring payments?

Complete this form, enclose a voided check and mail it back to us:

Credit Human
Attn: Payment Systems
PO Box 1356
San Antonio, TX 78295-1356

How do I make a payment by phone if I need it to post today?

24/7 Express Phone Payment

Make a phone payment using your debit card or routing number and account information 24 hours a day, 7 days a week at 833-886–6109. Payments are posted on the same day if submitted before 8 pm CST.

Please have your routing number and account number from where you would like the payment to be drafted.

There is a $10 fee to make a one-time express payment over the phone.

Get the answers to general support questions

Visit our support center for answers to more questions about accounts, their features and how to open or apply for them in the General FAQs section at the bottom of the support center. 

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