How to report fraud
Fraudulent activity can take many forms. Here’s what to do if you’re experiencing fraud on your Credit Human account.
Identify the type of fraud you’re experiencing
Fraud comes in all shapes and sizes. Reporting fraud to Credit Human starts with identifying your situation and submitting the correct secure dispute form, so that we can direct your dispute to the right team.
ACH transaction fraud
What is ACH transaction fraud? The unauthorized use of members' routing and account numbers to fraudulently remove funds from accounts.
Example: Funds were taken out of my account without the use of my debit or credit card number.
Debit or credit card transaction fraud
What is debit card or credit card transaction fraud? The authorized but incorrect or unauthorized transactions with your debit or credit card.
Example of an unauthorized transaction: My card number was stolen and used by an unknown person.Example of an incorrect authorized transaction: I am aware of the transaction but was charged incorrectly.
ATM/ITM transaction dispute
What is an ATM or ITM transaction dispute? A transaction at an ATM or ITM with an error in funds dispersal.
Example: I withdrew $100 but the ATM only gave me $80.ACH transaction fraud
What is ACH transaction fraud? The unauthorized use of members' routing and account numbers to fraudulently remove funds from accounts.
Example: Funds were taken out of my account without the use of my debit or credit card number.
Debit or credit card transaction fraud
What is debit card or credit card transaction fraud? The authorized but incorrect or unauthorized transactions with your debit or credit card.
Example of an unauthorized transaction: My card number was stolen and used by an unknown person.Example of an incorrect authorized transaction: I am aware of the transaction but was charged incorrectly.
ATM/ITM transaction dispute
What is an ATM or ITM transaction dispute? A transaction at an ATM or ITM with an error in funds dispersal.
Example: I withdrew $100 but the ATM only gave me $80.
ACH transaction fraud
What is ACH transaction fraud? The unauthorized use of members' routing and account numbers to fraudulently remove funds from accounts.
Example: Funds were taken out of my account without the use of my debit or credit card number.
Debit or credit card transaction fraud
What is debit card or credit card transaction fraud? The authorized but incorrect or unauthorized transactions with your debit or credit card.
Example of an unauthorized transaction: My card number was stolen and used by an unknown person.Example of an incorrect authorized transaction: I am aware of the transaction but was charged incorrectly.
ATM/ITM transaction dispute
What is an ATM or ITM transaction dispute? A transaction at an ATM or ITM with an error in funds dispersal.
Example: I withdrew $100 but the ATM only gave me $80.Contact us immediately if you can’t log into digital banking
If you’re locked out of your account, experiencing any unauthorized check deposits, digital banking transactions or wire transfers, contact us immediately.
Our Member Service Center representatives are available during business hours at 800-688-7228.
Fraud Prevention Resources
If these resources don’t fit your situation, or you want someone to help you personally, we’re here for you. Please reach out to us as soon as you can so that one of our knowledgeable team members can help you take action to secure your accounts.
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Fraud prevention is a team effort
We work together with our members to protect their accounts and prevent fraud long before it happens, and we respond to it quickly if it occurs. There are things you can do to help us protect your financial wellbeing.
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